![]() Across these fragmented experiences, trust and loyalty are lost. Adding new channels without a cohesive, connected strategy results in a big divide - in who owns the channel, the technology and, ultimately, the KPIs. Many organisations today struggle with disjointed multichannel strategies. Organisations will accelerate digital transformation across the customer journey [component_button content_alignment="text-center" button_color="btn-secondary" primary_cta="url:https%3A%2F%2FElevate your CX in 2023ġ. Watch the 30-minute webinar or explore the trends below. ![]() ![]() With customer and employee expectations rising faster than the current rate of innovation, Genesys partnered with thought leaders across the industry to identify six leading trends for building long-term relevance and resiliency in 2023 and beyond. This year will be pivotal for customer experience (CX).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |